Managing Knock Your Socks Off Service

Delivered in 24 to 36hrs
Today?s customers demand service that isn?t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:find and retain service-oriented people find and retain service-oriented people get to know customers intimately get to know customers intimately build a service vision build a service vision train and coach train and