Managing Knock Your Socks Off Service


Delivered in 24 to 36hrs
Today?s customers demand service that isn?t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:find and retain service-oriented people find and retain service-oriented people get to know customers intimately get to know customers intimately build a service vision build a service vision train and coach train and

15 in stock

ISBN: 9780814473689 Category:

Additional information

Weight 353 g
Dimensions 22.86 × 14.61 × 1.91 cm
Author Name

Chip R Bell